Kursaal Hotel Reviews: 55 Verified Reviews Latest 2024 | Trip.com (2024)

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Verified reviews

Definitely not a 4 star hotel. The inside of the hotel is in need of an update as some parts are quite shabby. We booked a junior suite with sea view and whilst the view is very good the room was just a larger room (quite dated even though it was in the modern extension) with a sofa bed and right above the very noisy Racket Bar. I'm also not sure the plastic flower petals on the bed are appropriate given the current pandemic situation. The creaking and badly fitted doors on the wardrobes need to be sorted as well. There's lots of glass on the outside of the modern extension where we stayed but it's filthy dirty and someone should be cleaning this at least every week. There's a €15 per day charge for parking in the basem*nt which only has access to the hotel via stairs and not a lift. No matter what I tried to do I couldn't get the shower head to stay in a single position. They should consider installing rain showers like most hotels have now. They ran out of fruit on one of the days for breakfast and there were no coffee cups or milk to be found on the other day. I will however say that the staff on reception though are very nice.

The best old waiter who played on piano. Kind to the kids. Comfort, services and atmosphere worth to come back and recommend to the friends and everybody. Had no time to try sauna and massage but would do these next time. Would highly recommend!!!

Our overall experience staying at the Kursaal was good. The staff were friendly and helpful and the room /bathroom was well maintained daily. A slight negative was that the room itself was smaller than we expected given the rather grand exterior of the hotel. The shower was also somewhat cramped. Breakfast selection in the restaurant was good and was included in the entirely reasonable room rate for a pre-season (late May) stay. Hotel location was excellent both for beach and shopping access, overlooking the town's main square and central beach.

The food was amazing! And the restaurant workers were so helpful. They will make you eggs to order and fresh American coffee every morning! They also clean your room and provide fresh towels every single day. The view of the Adriatic Sea is in my mind forever. I absolutely loved it.

Property is Stunning, Staff is Superior and the Kitchen is Outstanding! This was the second time I have taken my cycling trip to Cattolica and I would not use any other hotel before the Kursaal, I would highly recommend this hotel for your stay in Cattolica.

great location, great place very recommended.

The Kursaal really lived up to its historical name as a grand hotel. Loved that it was located right on the beach and the town of Catolica. The Racket Bar attached to the hotel was a great place to pick up a light snack or lunch .The room had all the amenities, and the staff at Reception were very helpful. Even the breakfasts were excellent. I'd highly recommend this Hotel.

Always a beautiful feeling to come to this hotel at the reception i am always greeted with a smile by Nadia, Maura, Robetra or Luca depending on the moment. My room is always perfectely clean by the dedicated staff and in the dining area Michael is always top in supporting my wine and food requests. Thanks i'll be Back Soon! Sempre una bella sensazione venire in questo hotel alla reception sono sempre accolto con un sorriso da Nadia, Maura, Robetra o Luca a seconda del momento. La mia camera è sempre perfettamente pulita dal personale dedicato e nella sala da pranzo Michael è sempre il massimo nel soddisfare le mie richieste enogastronomiche. Grazie tornerò presto!

Four star hotel but most definitely not a 4 star service. 3 star at the very most and that’s being generous. When booking we were told we would have to change rooms. This was agreed and wasn’t a problem. When we arrived we were given the key to our room. We asked if we would still have to change room and they said we will let you know the night before if you do. Ok, so far so good. We went to our room and unpacked. A small room but with a beautiful view of the sea. 30 minutes later we received a call telling us they had made a mistake and they had given us the wrong room. Ok so mistakes happen. We changed room (this one slightly bigger and still with a sea view so all good). We were offered a bottle of wine for our inconvenience. We weren’t then ever informed that we would have to change room again. We were spending a nice morning at the beach when the hotel reception called and said we needed to change room before 14.00 (it was 13.00 and we were just about to go for linch). We asked why we hadn’t been informed the night before as promised and they said they had forgotten. (The number of acceptable mistakes is starting to mount up). We went and moved our bags to the new room. This room was a small room again with a view of the square but still ok. The problem was it stank of smoke. We called reception and they said to go and have lunch and we’ll clean the room again. The cleaners tried everything, took down the curtains sprayed oust everywhere but as the room was so small the smell was so ingrained that the smell didn’t go away. After spending just 10 minutes in the room our clothes also smelled of smoke. (The room is a non smoking room). We asked how long the previous customers had been in the room, and they told us 2 weeks. At this point you have to wonder why a cleaner didn’t notice earlier so the problem wouldn’t get this bad. We explained that the smell was intolerable and requested another room. We were told that all the customers had arrived so they couldn’t give us another room. We said for a hotel of this size surely you must have another room because if something goes wrong (air con breaks, shower not working and so on) then you can’t just tell customers you don’t have another room. We were offered a room in a nearby hotel for 1 night but then coming back to Kursall the next night (so 5 different rooms for a 5 night stay). The outcome was that we left 3 days into our 5 day holiday, very disappointed to say the least. The hotel in general is ok. The swimming pool is very small for the size of the hotel and with very limited space to lounge. There isn’t easy access into the pool, so if you have mobility problems it would be best to avoid it. The food was more of a 2 star hotel quality. They were accommodating to my food intolerances but the quality and quantity of the food was definitely below average. The restaurant staff were polite but not very well trained. They lacked the level that would be expected in a four star hotel. If you p

Sconsiglio a tutte le persone che si trovano per lavoro in questa zona di pernottare in questo hotel,molto carino ma situato in una piazza dove c'è un ****** esagerato in tutte le ore, la notte e impossibile dormire... Purtroppo esperienza molto negativa.....

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Il 25 marzo 2024, sono andato in gita con la classe a visitare Recanati, Gradara, le grotte di Frasassi... e alloggiavamo a Cattolica, al Kursaal. Ci siamo stati 2 notti (due colazioni e due cene fatte in hotel). innanzitutto il cibo era molto buono, il personale di sala e dell'hotel era molto gentile e mi sono trovato molto a mio agio. Oltretutto, l'hotel è davanti al mare e io avevo la finestra vista spiaggia, spettacolare😍! Le stanze erano molto pulite e i letti comodi con comodini e tasto generale per spegnere la luce (molto importante). All'interno sono presenti anche due ascensori che sono comunque anch'essi importanti. Consiglio questo hotel a chi ha il desiderio di provare relax e tranquillità!😊

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Camere sporche,cibo pessimo,personale non presente e accurato.Hotel che non rispecchia una standard di un 4 stelle,reception non accogliente,colazione pessima i cornetti erano di plastica.Il bar aperto 24/24 ma al suo interno non ci sta mai nessuno

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Devo fuggire da un altro hotel. Chiamo e dico che ho urgenza di una sistemazione perché ho un bambino di cinque mesi : mi trovano le te stanze richieste mi mettono una a disposizione immediatamente anche se sono le 10 del mattino ! Mi risolvono in un attimo un grosso problema con le chiavi dell’auto che mi erano cadute nella fessura dell’ascensore..camere pulite personale cortesissimo e disponibilissimo …una garanzia perfetta

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Per fortuna brevissimo soggiorno: camera superior plus bella grande con vista mare bagno con vasca anni 70 indecente, box sporco con muffe pavimenti crepati. Cenone della vigilia un incubo: dall'assegnazione tavolo, eravamo in 2 ci hanno fatto accomodare al tavolo da 5 e la mise en place abbiamo dovuto spostarla noi sul tavolo a fianco, portate indegne dall'antipasto al dolce senza parlare del servizio assolutamente non professionale personale non preparato, hanno portato il dolce mentre ancora si tentava di assaggiare il secondo. Per farla breve vi dico che ci siamo seduti alle 20,30 alle 20,45 ci hanno portato il vino alle 21,20 avevamo già finito questo magnifico cenone, dopo di che abbiamo prenotato in un ristorante in zona per completare la nostra cena . La colazione tipica di pensione a due stelle e non degna di un 4 stelle come il Kursaal. Arriviamo al pranzo di natale , poco più di pasto da mensa lavoratori ora mi chiedo come possano succedere queste cose in un Hotel quattro stelle del gruppo Ferretti tanto rinomato non capisco come altre persone possano giudicare eccellente un hotel gestito in questo modo sicuramente non lo consiglieremo a nessuno . In Romagna siamo abituati diversamente 24/25 dicembre 2021 Marzia e Mauro

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Prima volta in questo hotel… personale gentile , camera ampia ( tripla) con un bellissimo balcone vista mare ma, da rivedere … abat-jour non funzionanti, camera fredda all’ arrivo, colazione un mezzo disastro, siamo scesi alle 9 quindi in fascia colazioni ma buffet mezzo vuoto mancava prosciutto cotto finiti tramezzini finita pizza finiti bicchieri… non vi era un succo di frutta… capisco che c’era tanta gente ma il servizio colazione deve essere garantito soprattutto se 4 stelle. Non sono particolarmente rimasto soddisfatto

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